Blog

What Does it Mean to “Support your Team”?

The Do’s and Don’ts of Principled Leadership In many organizations, “supporting one’s team” is characterized as a critical pillar of strong leadership. Many individuals, within HR and Senior Operations, describe “supporting management” as a vital...

Random Acts of Kindness Week: It’s More than A Movement – It’s the Only Way to Move

I am excited to participate in Random Acts of Kindness Week (February 12-18). I am passionate about kindness. Kindness in the workplace and at home. Kindness to others and to ourselves. Often, I am called in to mediate, investigate and adjudicate...

“Let’s (Walk the) Talk” Day: From Texting to Tangibles

Today is Bell's "Let's Talk" day. As noted on Bell’s website, ( http://letstalk.bell.ca/en/news/148/bell-lets-talk-day-2017-is-january-25), Bell will donate 5 cents more to mental health programs every time someone sends a Bell Let’s Talk message of...

Season’s Greetings!

Walking the Talk of Respect – My Experience with Victoria Hospice As many of you know, I have been involved in the legal and organizational aspects of health care for many years; first as counsel in medical malpractice litigation, and then as...

There is NO Such Thing as “Good” Workplace Gossip: Weighing in on the Current Discussion

The headline of a recent CBC article states “Did you hear? Gossiping with coworkers can be a good thing” (November 7, 2016, cbc.ca).  The article indicates that “Too much gossip can be highly toxic in a workplace, damaging relationships between...

The Week After the US Election: Revisiting the Foundation of Workplace Civility and Respect

The morning after the US election, I drove – admittedly on auto-pilot – to the first of several sessions I recently delivered on workplace respect and civility. I wondered to myself how I was going to “show up” as my usual “positive and practical”...

AND IT’S TAKE OFF FOR THE MIRROR METHOD! AMAZON’S LAUNCH DATE IS HERE.

I am excited to announce that my book, the MIRROR Method: how to build productive teams by ending workplace dysfunction, is now available on Amazon (and iBook, Kobo, Kindle and many others). As many of you know, this book is a culmination of the...

All Trumped up and Nowhere to go - How we Move Forward with Grace

Many of you know me as funny. As flirtatious. As outspoken and occasionally outrageous in my one-liners and "tell it like it is" attitude. And usually, as someone who doesn't take life too seriously. However, today I need to write about something I...

Respectful Communication – The Critical Roles of Context, Manner and Messaging

Often, when I review complaints of harassment/bullying, those accused of communicating disrespectfully will say “But I didn’t say a THING” or “I haven’t talked to that person in weeks!” or “All I said was this – and there’s nothing wrong with saying...

Is THAT What Really Happened? The Difference between Perception and Fact

A common misunderstanding in the world of workplace respect (held by leaders and team members alike) is that our perception of what happened is, in fact, what happened.  Our view of “the event” is the truth, the whole truth and nothing but the truth...

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MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
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Testimonials

  • “Marli Rusen provided our management team with an engaging refresher on legislative updates related to employers, and respectful workplace practices for employees. Given our organizational priority to be an employer of choice, the workshop was...
    Chad Rintoul
  • “Over the years, Marli has provided our Facilities group with helpful support and guidance on a number of workplace issues. Marli has delivered practical Respectful Workplace and Performance Management training to our supervisors and managers...
    Pete Sabo
  • “All staff should receive this training!  Marli Rusen did an outstanding job in presenting this workshop.  Marli was clear, concise, gave good examples. To sit through a virtual 3.5 hour session is difficult and Marli kept me engaged and...
    Ministry of Social Development and Social Innovation
  • “Ms. Rusen conducted third party investigations for the School District and was also retained to resolve numerous and complex workplace conflict issues. Ms. Rusen quickly gained the respect of both union and managerial personnel which enabled...
    Robert Flood
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
    Wardens

Blog

What Does it Mean to “Support your Team”?

The Do’s and Don’ts of Principled Leadership In many organizations, “supporting one’s team” is characterized as a critical pillar of strong...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!