Blog

What Does it Mean to “Support your Team”?

The Do’s and Don’ts of Principled Leadership In many organizations, “supporting one’s team” is characterized as a critical pillar of strong leadership. Many individuals, within HR and Senior Operations, describe “supporting management” as a vital...

Random Acts of Kindness Week: It’s More than A Movement – It’s the Only Way to Move

I am excited to participate in Random Acts of Kindness Week (February 12-18). I am passionate about kindness. Kindness in the workplace and at home. Kindness to others and to ourselves. Often, I am called in to mediate, investigate and adjudicate...

“Let’s (Walk the) Talk” Day: From Texting to Tangibles

Today is Bell's "Let's Talk" day. As noted on Bell’s website, ( http://letstalk.bell.ca/en/news/148/bell-lets-talk-day-2017-is-january-25), Bell will donate 5 cents more to mental health programs every time someone sends a Bell Let’s Talk message of...

Season’s Greetings!

Walking the Talk of Respect – My Experience with Victoria Hospice As many of you know, I have been involved in the legal and organizational aspects of health care for many years; first as counsel in medical malpractice litigation, and then as...

There is NO Such Thing as “Good” Workplace Gossip: Weighing in on the Current Discussion

The headline of a recent CBC article states “Did you hear? Gossiping with coworkers can be a good thing” (November 7, 2016, cbc.ca).  The article indicates that “Too much gossip can be highly toxic in a workplace, damaging relationships between...

The Week After the US Election: Revisiting the Foundation of Workplace Civility and Respect

The morning after the US election, I drove – admittedly on auto-pilot – to the first of several sessions I recently delivered on workplace respect and civility. I wondered to myself how I was going to “show up” as my usual “positive and practical”...

AND IT’S TAKE OFF FOR THE MIRROR METHOD! AMAZON’S LAUNCH DATE IS HERE.

I am excited to announce that my book, the MIRROR Method: how to build productive teams by ending workplace dysfunction, is now available on Amazon (and iBook, Kobo, Kindle and many others). As many of you know, this book is a culmination of the...

All Trumped up and Nowhere to go - How we Move Forward with Grace

Many of you know me as funny. As flirtatious. As outspoken and occasionally outrageous in my one-liners and "tell it like it is" attitude. And usually, as someone who doesn't take life too seriously. However, today I need to write about something I...

Respectful Communication – The Critical Roles of Context, Manner and Messaging

Often, when I review complaints of harassment/bullying, those accused of communicating disrespectfully will say “But I didn’t say a THING” or “I haven’t talked to that person in weeks!” or “All I said was this – and there’s nothing wrong with saying...

Is THAT What Really Happened? The Difference between Perception and Fact

A common misunderstanding in the world of workplace respect (held by leaders and team members alike) is that our perception of what happened is, in fact, what happened.  Our view of “the event” is the truth, the whole truth and nothing but the truth...

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MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
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Testimonials

  • “Marli Rusen provided comprehensive and practical training to supervisors and managers on Effectively Managing Workplace Conflict.  Feedback from staff who attended included the following comments: Marli was engaging, had a dynamic style and...
    Steve DiCastri
  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work.  Marli has provided our staff with training on a variety of workplace topics and she is an...
    Lori Rilkoff
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
    Wardens
  • “Testimonials/Comments from Marli Rusen’s May 6, 2016 Employee-Focused Workshop. “Hire her again.” – Ela “Fortunately, I work with a team of people who get along very well and have had no issues with other staff. However, I thought her...
    School District 35

Blog

What Does it Mean to “Support your Team”?

The Do’s and Don’ts of Principled Leadership In many organizations, “supporting one’s team” is characterized as a critical pillar of strong...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!