Blog

We Need to ACT Now … or Do We?

The Importance of “Triaging” Your Next Workplace Complaint In today’s workplaces, leaders often receive – with great emotion – a complaint about “something that has happened” in their organization, along with a demand for specific and immediate...

What Does it Mean to “Support your Team”?

The Do’s and Don’ts of Principled Leadership In many organizations, “supporting one’s team” is characterized as a critical pillar of strong leadership. Many individuals, within HR and Senior Operations, describe “supporting management” as a vital...

Random Acts of Kindness Week: It’s More than A Movement – It’s the Only Way to Move

I am excited to participate in Random Acts of Kindness Week (February 12-18). I am passionate about kindness. Kindness in the workplace and at home. Kindness to others and to ourselves. Often, I am called in to mediate, investigate and adjudicate...

“Let’s (Walk the) Talk” Day: From Texting to Tangibles

Today is Bell's "Let's Talk" day. As noted on Bell’s website, ( http://letstalk.bell.ca/en/news/148/bell-lets-talk-day-2017-is-january-25), Bell will donate 5 cents more to mental health programs every time someone sends a Bell Let’s Talk message of...

Season’s Greetings!

Walking the Talk of Respect – My Experience with Victoria Hospice As many of you know, I have been involved in the legal and organizational aspects of health care for many years; first as counsel in medical malpractice litigation, and then as...

There is NO Such Thing as “Good” Workplace Gossip: Weighing in on the Current Discussion

The headline of a recent CBC article states “Did you hear? Gossiping with coworkers can be a good thing” (November 7, 2016, cbc.ca).  The article indicates that “Too much gossip can be highly toxic in a workplace, damaging relationships between...

The Week After the US Election: Revisiting the Foundation of Workplace Civility and Respect

The morning after the US election, I drove – admittedly on auto-pilot – to the first of several sessions I recently delivered on workplace respect and civility. I wondered to myself how I was going to “show up” as my usual “positive and practical”...

AND IT’S TAKE OFF FOR THE MIRROR METHOD! AMAZON’S LAUNCH DATE IS HERE.

I am excited to announce that my book, the MIRROR Method: how to build productive teams by ending workplace dysfunction, is now available on Amazon (and iBook, Kobo, Kindle and many others). As many of you know, this book is a culmination of the...

All Trumped up and Nowhere to go - How we Move Forward with Grace

Many of you know me as funny. As flirtatious. As outspoken and occasionally outrageous in my one-liners and "tell it like it is" attitude. And usually, as someone who doesn't take life too seriously. However, today I need to write about something I...

Respectful Communication – The Critical Roles of Context, Manner and Messaging

Often, when I review complaints of harassment/bullying, those accused of communicating disrespectfully will say “But I didn’t say a THING” or “I haven’t talked to that person in weeks!” or “All I said was this – and there’s nothing wrong with saying...

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MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
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Testimonials

  • “Wonderful presenter. Totally relevant to my work situation. Also fantastic tips to pass on to students getting ready for workplace. They loved the information I was able to pass along. The information was delivered in a clear, interesting,...
    Vancouver Community College
  • “My school district engaged Ms. Rusen to undertake third party investigations; as well, we used her services to help mediate some delicate staffing issues and to provide staff training. Ms. Rusen's investigative and analytical skills proved...
    Michael Munro
  • “Testimonials/Comments from Marli Rusen’s May 6, 2016 Employee-Focused Workshop. “Hire her again.” – Ela “Fortunately, I work with a team of people who get along very well and have had no issues with other staff. However, I thought her...
    School District 35
  • “Marli has worked with the CRD at many levels.  She has delivered Respectful Workplace training to all staff (front-line employees and management) for several years.  Marli also has designed and delivered customized training sessions for...
    Sarah Hood
  • “We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work.  Marli has provided our staff with training on a variety of workplace topics and she is an...
    Lori Rilkoff

Blog

We Need to ACT Now … or Do We?

The Importance of “Triaging” Your Next Workplace Complaint In today’s workplaces, leaders often receive – with great emotion – a complaint about “...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!