Crucial Facts about Conflict

Facts We All Need to Know

The modern workplace is a complex arena to navigate.  No decision can be made - or defended - based simply on "experience" or "intuition" to "the way it has always been done".  All managers and union representatives need to be aware of the ever changing legal landscape regarding workplace harassment, safety and human rights. What makes this difficult is that all too often, these complex legal requirements do not appear, on their face, to be reconcilable. For example how does one accommodate an individual's specific disability in a manner that ensures workplace safety?  Managers must know how to make decisions that effectively meet these competing legal obligations.

Workplace Decisions Will be Scrutinized

Every decision (including negotiated agreements between unions and management) has the potential to be scrutinized on two fronts:  first, is the decision consistent, in substance, with current laws and legislation; and second, has the decision been made and communicated in a manner that is equally consistent with legal requirements?  Decisions that are incorrect in substance (that is, they are "wrong"!) - or decisions implemented and communicated in a disrespectful manner - may expose the overall organization to significant liability.

In order to respond effectively to the legal expectations of the modern workplace, management and supervisors must know how to make, implement and communicate decisions in an accurate and respectful manner.  Simply put - following a fair and proper decision-making process will lead to evidence-based and legally defensible decisions.  This will go a long way in reducing informal workplace conflict and formal grievances, increasing overall morale and boosting productivity.

More Crucial Facts about Conflict:

Expectations from WorkSafe BC on Workplace Harassment
Workplace Human Rights
Workplace Harassment and Bullying
The Costs of Workplace Conflict
How to Manage High Conflict Employees: Steps and Missteps

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “All staff should receive this training!  Marli Rusen did an outstanding job in presenting this workshop.  Marli was clear, concise, gave good examples. To sit through a virtual 3.5 hour session is difficult and Marli kept me engaged and...
    Ministry of Social Development and Social Innovation
  • “Marli is a skilled, charismatic presenter with a natural talent of engaging and capturing her audiences’ interest. She has a relaxed instructional approach that uses a combination of direct and indirect elements. She uses appropriate humor to...
    Colleen McFadden
  • “My school district engaged Ms. Rusen to undertake third party investigations; as well, we used her services to help mediate some delicate staffing issues and to provide staff training. Ms. Rusen's investigative and analytical skills proved...
    Michael Munro
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
    Wardens

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The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!