Crucial Facts about Conflict

Facts We All Need to Know

The modern workplace is a complex arena to navigate.  No decision can be made - or defended - based simply on "experience" or "intuition" to "the way it has always been done".  All managers and union representatives need to be aware of the ever changing legal landscape regarding workplace harassment, safety and human rights. What makes this difficult is that all too often, these complex legal requirements do not appear, on their face, to be reconcilable. For example how does one accommodate an individual's specific disability in a manner that ensures workplace safety?  Managers must know how to make decisions that effectively meet these competing legal obligations.

Workplace Decisions Will be Scrutinized

Every decision (including negotiated agreements between unions and management) has the potential to be scrutinized on two fronts:  first, is the decision consistent, in substance, with current laws and legislation; and second, has the decision been made and communicated in a manner that is equally consistent with legal requirements?  Decisions that are incorrect in substance (that is, they are "wrong"!) - or decisions implemented and communicated in a disrespectful manner - may expose the overall organization to significant liability.

In order to respond effectively to the legal expectations of the modern workplace, management and supervisors must know how to make, implement and communicate decisions in an accurate and respectful manner.  Simply put - following a fair and proper decision-making process will lead to evidence-based and legally defensible decisions.  This will go a long way in reducing informal workplace conflict and formal grievances, increasing overall morale and boosting productivity.

More Crucial Facts about Conflict:

Expectations from WorkSafe BC on Workplace Harassment
Workplace Human Rights
Workplace Harassment and Bullying
The Costs of Workplace Conflict
How to Manage High Conflict Employees: Steps and Missteps

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “ The seminar 'How to Performance Manage Conflict Out of the Workplace' was the most powerful seminar that I have  attended. Marli facilitates the information with powerful real life examples, vast experience in the field along with being...
    Greg Scott
  • “Over the years, Marli has provided our Facilities group with helpful support and guidance on a number of workplace issues. Marli has delivered practical Respectful Workplace and Performance Management training to our supervisors and managers...
    Pete Sabo
  • “Fast paced, relevant information. The use of actual examples to illustrate scenarios and circumstances was very effective. I enjoyed the 'realistic positivity' of the information presented - meaning, it was empowering to know you can do a lot...
    Ministry of Social Development and Social Innovation
  • “In both the Prince George and Sooke School Districts, I have relied upon Marli’s expertise and intuitive understanding of legal and relational issues to settle difficult and sensitive disputes. Overall, Marli’s business /management acumen is...
    Dan Haley
  • “My school district engaged Ms. Rusen to undertake third party investigations; as well, we used her services to help mediate some delicate staffing issues and to provide staff training. Ms. Rusen's investigative and analytical skills proved...
    Michael Munro

Blog

Random Acts of Kindness Week: It’s Often About What We Don’t Do, Rather Than What We Do

In thinking about Random Acts of Kindness week, I realized that we often talk about ways in which we can be kinder to others through our actions -...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!