Has Your Team Suffered through Restructuring, Litigation or Workplace Investigations?

Mistrust? Day-To-Day Tensions? Strained Communications? If Your Team Needs Rebuilding, Marli is here to help

Commonly, those “outside” a team see the “end” of a conflict as a workplace decision to discipline a specific employee, or the conclusion of a hearing or completion of a formal investigation.  However, based on her 20 + years of experience with front-line staff and leaders, Marli knows that the “end” of formal decision-making processes is often the beginning (or continuation) of broken relationships, shattered trust and dysfunctional, ineffective communication amongst team members and/or with their workplace leaders.  Messages are misinterpreted, urban myths are created, sides are taken and feelings are hurt.

In view of this, it is unreasonable to expect individuals to automatically return to the workplace and “re-engage” as reliable, respectful team members, without providing them with ongoing support and guidance.

In order to meet this sought after and critical need in current organizations, Marli has developed a comprehensive team re-building process that involves safe and respectful debriefing, practical skills-based training on rebuilding trust and timely follow-up and follow through with everyone involved.

Marli customizes her process in a way that works best for your workplace, the specific individuals on your team and the circumstances in which they find themselves.  Call her today for a free 20 minute consultation on steps you can take in rebuilding your team - and how she can help repair and restore trust and communication.


MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “Marli Rusen provided comprehensive and practical training to supervisors and managers on Effectively Managing Workplace Conflict.  Feedback from staff who attended included the following comments: Marli was engaging, had a dynamic style and...
    Steve DiCastri
  • “Fast paced, relevant information. The use of actual examples to illustrate scenarios and circumstances was very effective. I enjoyed the 'realistic positivity' of the information presented - meaning, it was empowering to know you can do a lot...
    Ministry of Social Development and Social Innovation
  • “My school district engaged Ms. Rusen to undertake third party investigations; as well, we used her services to help mediate some delicate staffing issues and to provide staff training. Ms. Rusen's investigative and analytical skills proved...
    Michael Munro
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
  • “I am a civil and criminal litigator who has practiced in British Columbia for many years. I spent the last two days viewing the archived version of the 2015 Employment Law Conference at which Marli gave a presentation on workplace...


Random Acts of Kindness Week: It’s Often About What We Don’t Do, Rather Than What We Do

In thinking about Random Acts of Kindness week, I realized that we often talk about ways in which we can be kinder to others through our actions -...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!