Educate, Don’t Litigate!


Workplace Conflict Workshops & The MIRROR Method

Workplace conflict often is triggered by decisions concerning an employee or group of employees that are made, communicated or implemented in a hasty and/or disrespectful manner.

A significant proportion of workplace conflict may be avoided if managers, supervisors and shop stewards are given practical training on how to make, communicate and implement respectful and evidence-based decisions.

To assist workplaces in “doing what needs to be done” – in a respectful and lawful manner - Marli Rusen has created The MIRROR Method - a number of half-day, in-house workshops. These six courses provide managers, supervisors and union representatives with the necessary and practical skills to address the most common and complex workplace issues.

Marli and her team also facilitate grievance meetings, joint labour-management safety/labour relations meetings, and all-party "return to work" meetings to address pressing issues at a particular workplace that demand immediate and practical solutions.

Marli is also availabale for one-on-one leadership coaching, support for all leaders as well as the teams with whom they work.

Marli Rusen

Speaking Engagements

Are you looking for a charismatic keynote speaker or facilitator for your upcoming workplace retreat, industry conference or professional event? Marli is regularly invited to speak to audiences on how to build respectful, productive workplaces.

Learn more about Marli’s engaging, educational and entertaining (yes – entertaining!) keynote speeches and skills-building workshops on Addressing Dysfunctional Workplaces.

Call Marli Rusen today to canvass how she can help you elevate your next event from average to amazing!

The MIRROR Method Book

Marli’s new book now available. Order your copy today!

Marli's practical framework for leaders everywhere – on how to effectively detect, diagnose and deal with dysfunction - and most importantly – how to address it in a timely, defensible and lasting manner.
Click here for details.



MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “These workshops are always extremely well received. In all of these situations, the Management team has asked that she return for follow-up presentations. Marli has the rare ability to provide the solid legal foundation for her instructions...
    E. Anne Laurie
  • “Over the years, Marli has provided our Facilities group with helpful support and guidance on a number of workplace issues. Marli has delivered practical Respectful Workplace and Performance Management training to our supervisors and managers...
    Pete Sabo
  • “Wonderful presenter. Totally relevant to my work situation. Also fantastic tips to pass on to students getting ready for workplace. They loved the information I was able to pass along. The information was delivered in a clear, interesting,...
    Vancouver Community College
  • “ The seminar 'How to Performance Manage Conflict Out of the Workplace' was the most powerful seminar that I have  attended. Marli facilitates the information with powerful real life examples, vast experience in the field along with being...
    Greg Scott
  • “During my time as Vernon Fire Chief, I had the opportunity to work closely with Marli Rusen. The human resource & labour issues we worked on varied from individual performance management to cultural transformation in Union &...
    Jeff Carlisle


Random Acts of Kindness Week: It’s Often About What We Don’t Do, Rather Than What We Do

In thinking about Random Acts of Kindness week, I realized that we often talk about ways in which we can be kinder to others through our actions -...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!