1:1 Coaching for Leaders

Leadership Reviews and Coaching with a Very Practical Twist

Many bullying/harassment complaints against supervisors and managers are triggered by performance management and discipline.  In a number of these, the complaints are “dismissed” only because the conduct, while disrespectful and inappropriate, is not sufficiently serious to meet the narrow definition of bullying/harassment.  In others, the harassment complaint is “allowed” yet the leader is permitted to remain in his/her position and given an opportunity to improve.  In either scenario, the overall “style” and “manner” of the leader is problematic, is having deleterious effects on the team, and needs to change.

How is this necessary and important change to leadership “style” achieved?  Through clear direction, guidance and support, such as that now offered by Marli through intensive 1:1 Leadership Coaching Sessions (in workplaces, unions, boards of directors and otherwise).  These sessions are geared towards those leaders identified as having to strengthen their communication skills and overall “approach” with their teams.

Through this coaching, Marli works closely with leaders to build their capacity and enhance their skills to ensure they make defensible decisions and implement them in a defensible manner.  Specifically, Marli will:

  • Help leaders work through their current issues with particular staff or their team as a whole;
  • Help leaders strengthen their ability to be objective and accurately assess workplace dysfunction, misconduct and performance issues;
  • Guide leaders on how to communicate with and coach staff in a clear and respectful manner;
  • Advise leaders on how and when to escalate matters to a system of “formal” accountability in response to unacceptable workplace behaviours and poor performance.

In this competitive era, leaders need to be “passionate” about the bottom-line yet “dispassionate” in how they get there.  Marli teaches them how to strike this balance.

Do you have leaders on your team (front-line foremen, team leaders, supervisors, managers, Directors, Vice Presidents) who are consistently struggling with the “people aspects” of their positions?  Do they have issues with how they “message their messages”?  Are they seen as or commonly accused of being inconsistent or biased in their approach to workplace conflicts, practices and policies?  Do they implement the right decisions in the wrong way, resulting in low engagement, high turnover, excessive absenteeism, formal harassment complaints and multiple grievances about their overall “style”?

Marli’s coaching will support them as well as the teams with whom they work.

In order to facilitate the busy schedules of many workplace leaders, Marli is available for leadership coaching in the evenings and on weekends (as well as during the workdays).  These coaching sessions can be done from anywhere, in person, via Skype/Facetime or on the phone.

Contact Marli’s assistant, Shelley at shelley@marlirusen.com for additional information.


MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “Fast paced, relevant information. The use of actual examples to illustrate scenarios and circumstances was very effective. I enjoyed the 'realistic positivity' of the information presented - meaning, it was empowering to know you can do a lot...
    Ministry of Social Development and Social Innovation
  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “I am one of the staff who had the privilege of being able to speak with Marli as part of her “team review and rebuilding” for our organization. I am writing to say how much I appreciate Marli’s work and professional approach. Her feedback and...
  • “My school district engaged Ms. Rusen to undertake third party investigations; as well, we used her services to help mediate some delicate staffing issues and to provide staff training. Ms. Rusen's investigative and analytical skills proved...
    Michael Munro
  • “Marli Rusen provided comprehensive and practical training to supervisors and managers on Effectively Managing Workplace Conflict.  Feedback from staff who attended included the following comments: Marli was engaging, had a dynamic style and...
    Steve DiCastri


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The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!