The most effective way to manage a workplace conflict? A clear plan.

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The most effective way to manage a workplace conflict? A clear plan.

There are increasing pressures on workplace leaders to ensure that dysfunctional conflict and inappropriate workplace behaviour is properly and fairly addressed as soon as possible.  Organizations and workplace leaders are being held responsible – by courts, arbitrators and administrative tribunals - for “turning a blind eye” to destructive conflict, discrimination or harassment - or for waiting too long to intervene.Resolving workplace conflict is no easy feat.  The cause of dysfunction and conflict is often not straightforward.  The individuals and teams immersed in the conflict are emotional, fatigued and too distracted to do good work.

Figuring out “who is responsible for what” and deciding how to effectively clean up the resulting “destruction and carnage” is difficult and time-consuming.

The bad news: there is no magic wand to help you do the right thing. 

The good news: Marli Rusen is the next best thing to a magic wand.

Marli is a leading legal expert in effective, practical workplace conflict management.  Through her vast experience working with and resolving workplace dysfunction, Marli has developed a set of tools to assist workplaces build productive and respectful teams. 

These tools range from highly popular, proactive workshops for staff and leaders on their roles and responsibilities in resolving conflict to comprehensive formal interventions to help workplaces accurately diagnose and successfully resolve dysfunction that has occurred.

What do you or your team need right now?

Do you want to learn more about general legal principles regarding harassment, bullying and discrimination?  Click here.

Do you want to build respect and avoid costly dysfunction by increasing awareness and dialogue amongst your team? Click here to learn more about Marli’s MIRROR Method skills-building workshops on Addressing Dysfunctional Workplaces  - and her engaging, educational and entertaining (yes – entertaining!) keynote speeches.


Do you need Immediate, clear and practical support or hands-on assistance regarding a specific concern or complaint?

  • Have you received a specific complaint (verbal or written) about dysfunctional behaviour/conflict in the workplace?  Learn about immediate steps you should take; and the importance of conducting timely, objective and comprehensive workplace investigations.
  • Have you received a formal complaint from a third party administrative tribunal or the Courts?  Need some tips on how to effectively respond to these complaints with due dispatch and diligence?
  • Have you received anonymous complaints about dysfunctional behaviour?  Have you had “off the record” discussions with staff who refuse to come forward but have disclosed incidents to you? Do you sense that “something” is going on but you are not sure what that is or who is responsible for it?  Has there been an unexplained spike in sick leave or turnover rates in a particular department?  Learn the next steps you should take to properly inquire and address this situation, including conflict audits/environmental scans.
  • Has your team been through a formal investigation/process regarding a past conflict and now need to rebuild and repair?  

Click here to learn about Marli’s effective mediations/facilitations, or schedule a by-the-hour consultation to understand what your next steps should be.

Marli is here to help - and will turn chaos into clarity by instigating a clear plan that is both practical and defensible. 

Exciting news! 

Marli has been accepted onto the roster of the Arbitrators Association of British Columbia. Unions, Employers and others may easily access her availability and secure her appointment by visiting the AABC website or Canada’s ADRweb.

We look forward to connecting with you!

Marli is now on Geniecast.

Marli Rusen Geniecast

Book Marli's expertise for your next event by Geniecast - live, interactive 2-way videocast.

For more information on Marli's presentations and keynote topics, click here.

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MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “These workshops are always extremely well received. In all of these situations, the Management team has asked that she return for follow-up presentations. Marli has the rare ability to provide the solid legal foundation for her instructions...
    E. Anne Laurie
  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “Over the years, Marli has provided our Facilities group with helpful support and guidance on a number of workplace issues. Marli has delivered practical Respectful Workplace and Performance Management training to our supervisors and managers...
    Pete Sabo
  • “Marli is a skilled, charismatic presenter with a natural talent of engaging and capturing her audiences’ interest. She has a relaxed instructional approach that uses a combination of direct and indirect elements. She uses appropriate humor to...
    Colleen McFadden
  • “I am one of the staff who had the privilege of being able to speak with Marli as part of her “team review and rebuilding” for our organization. I am writing to say how much I appreciate Marli’s work and professional approach. Her feedback and...


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The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!