One of the most frustrating issues for staff to address is workplace conflict. No employee enjoys coming to work if they – or those around them - are entrenched in drama and dysfunction. In fact, the most common complaints about workplace environments stem from unhealthy team dynamics.
One “challenging” coworker, supervisor or customer – who behaves and communicates with little consideration for those around them – creates disruption and disharmony for many others. Day-to-day conflict results in destructive gossip, sick leave, low morale and disengagement amongst those who attempt to cope with the conflict, either as direct participants/recipients or as bystanders who must deal with the fallout (including the continuing pressure to “take sides”).
Recently, WorkSafeBC has recognized the significant destructive effects of dysfunctional behaviour on the psychological health and safety of all workers. As a result, it has implemented clear directives on how each individual (including complainants, bystanders and leaders) should act in order to build a sustainable culture of mutual respect and in turn, prevent harassment/bullying.
Commonly, ongoing and repetitive conflict continues – not because individuals do not want to act but simply because they do not know what to do. During this workshop, Marli Rusen will provide practical advice and strategies to employees on steps they can – and should – take to reduce dysfunctional conflict on or affecting their team. This seminar will provide all employees, including unionized supervisors and union representatives, with key tools to use to assist in resolving workplace issues in an early, fair and constructive manner.
The employee workshop is a half day workshop: this allows for time for questions/answers. If there are no questions, participants will be given a brief “case scenario” to work through.
This course is certified by the Environmental Operators Certification Program.
To learn more about this workshop, use our contact form or call us at 1.877.590.8153