We Need to Talk: How to Creatively Communicate through Anything - Course for Employees

Many interpersonal conflicts begin with “one issue on one day” – a conversation that went sideways, a misunderstanding, an unspoken feeling of betrayal, a text or email interpreted as offensive and unacceptable.

This issue often turns into something far more complex, adversarial and emotionally charged, only because we have allowed time to pass and the issue to fester without clearly and directly bringing it to the attention of the other person.

The first step to any constructive conflict management – and a necessary ingredient for a respectful work environment - is to talk to the individual involved.  As many of us know, this doesn’t in any way feel straightforward or easy.  A number of questions arise:

• How do I word my message?
• How do I make sure I come across as respectful?
• What if I become emotional? Tearful? Angry? What if they do?
• What if they blame me? Or others?
• What if they become defensive, shut down, walk away or hang up the phone?
• What if they disagree with me?
• What if we can’t resolve the issue?

During this workshop, Marli Rusen will help answer these questions.  Marli will give you a clear and practical framework to use when having challenging conversations with others.  Marli will outline what it means to be a respectful speaker and listener and how to effectively deal with any issues that might arise “in the moment”. Finally, Marli will give you an opportunity to practice your skills with each other in a safe, open and non-judgmental setting, either through an applied case study, role plays or both.

To learn more about this workshop, use our contact form or call us at 1.877.590.8153

Click here to view the course for leaders.


MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “Ms. Rusen conducted third party investigations for the School District and was also retained to resolve numerous and complex workplace conflict issues. Ms. Rusen quickly gained the respect of both union and managerial personnel which enabled...
    Robert Flood
  • “These workshops are always extremely well received. In all of these situations, the Management team has asked that she return for follow-up presentations. Marli has the rare ability to provide the solid legal foundation for her instructions...
    E. Anne Laurie
  • “Testimonials from the 2016 Employment Law Conference, hosted by Continuing Legal Education of British Columbia, held on May 5-6, 2016. Marli’s topic: “Leveling the Playing Field or Destroying the Turf? The Significant Role of Legal Counsel in...
    Continuing Legal Education of British Columbia
  • “Marli has delivered a number of workshops on Performance Management/Workplace Conflict to our management teams throughout Vancouver Island. In a formal evaluation of a recent session, 100% of the participants indicated that their performance...
    Deborah Edwards
  • “I am a civil and criminal litigator who has practiced in British Columbia for many years. I spent the last two days viewing the archived version of the 2015 Employment Law Conference at which Marli gave a presentation on workplace...


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