Introducing The MIRROR Method Workbook

Today it seems, maybe more so than ever before, organizations need help creating healthy workplaces – places and spaces that respect, nurture and support each of us in achieving our full potential.  

In my first book, The MIRROR Method: How to Build Productive Teams by Ending Workplace Dysfunction, I explained how fundamental it is, especially today, for workplace leaders to ‘show up’ for their teams to ensure team members ‘show up’ for each other.

I am pleased to say that the MIRROR Method has been a resounding success. Thousands of leaders, from front-line supervisors to CEOs, have benefited from training in the MIRROR Method. Many, however, asked for more. More tools. More information. More support. Simply put - they wanted more of the MIRROR Method.

They wanted help applying the principles of the MIRROR Method, in their organization, to create the kinds of environments that create strong, cohesive teams and productive employees. 

To that end, I am delighted to introduce The MIRROR Method Workbook: The Workplace Leader’s Guide to Ending Dysfunction.

The MIRROR Method Workbook offers workplace leaders many tips and tools on diagnosing and resolving workplace conflict and dysfunction including forms, checklists, and critical Q&As. Together, these help leaders work through any dysfunction with which they are faced to make evidence-based and defensible decisions. 

Using a specific case study, it shows leaders how to use the MIRROR Method to resolve a ‘workplace complaint’ from beginning to end. Workplace leaders can use the MIRROR Method Workbook to effectively address any issue their team is experiencing, including: safety concerns, poor performance, low productivity, interpersonal conflict, challenging personalities, sexual or racial harassment, misconduct and customer complaints. 

The Workbook helps leaders navigate many common questions and tricky issues, including:

• Where do I begin if I have ‘inherited’ a dysfunctional team?
• How do I determine if I should address an issue informally or formally?
• What do I do with ‘he said/she said’ situations?
• What if I have not witnessed something I am asked to address?
• What if someone claims I am biased? Or targeting them?
• What if a complainant demands anonymity?
• What if someone refuses to meet with me? Or walks out?
• How do I coach someone effectively?
• What do I do if problems continue despite my intervention?

To purchase your copy of either The Mirror Method or The Mirror Method Workbook, please visit Amazon or Both are available in softcover and e-book formats.


MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work.  Marli has provided our staff with training on a variety of workplace topics and she is an...
    Lori Rilkoff
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “Wonderful presenter. Totally relevant to my work situation. Also fantastic tips to pass on to students getting ready for workplace. They loved the information I was able to pass along. The information was delivered in a clear, interesting,...
    Vancouver Community College
  • “Marli Rusen provided our management team with an engaging refresher on legislative updates related to employers, and respectful workplace practices for employees. Given our organizational priority to be an employer of choice, the workshop was...
    Chad Rintoul


How To Avoid These Three Common Myths Regarding Workplace Harassment

No one said being a modern workplace leader would be easy. And from what I’m seeing on the frontlines with my clients, there are three, commonly held...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!