Season’s Greetings!

Walking the Talk of Respect – My Experience with Victoria Hospice

As many of you know, I have been involved in the legal and organizational aspects of health care for many years; first as counsel in medical malpractice litigation, and then as counsel in employment and labour relations matters.  Currently, I spend time in hospitals and other health care facilities resolving issues between individuals and building (and rebuilding) respectful relationships amongst teams.

Many of you may not know that every second Saturday morning, I don my royal blue vest and spend time as a clinical volunteer at Victoria Hospice, providing various types of support to patients and their families.  In my relative anonymity, I am given the privilege (and that’s exactly what it is) of watching the Victoria Hospice health care team in action. 

For me, Victoria Hospice exemplifies what it means to be a truly respectful workplace.  Physicians, nurses (RNs and LPNs), clinical support teams, housekeeping, food services and other staff and the many volunteers work together as one highly functioning team, with a unified focus on ensuring that patients and their families “come first”.  I have never seen or felt any “us versus them-ing” at Victoria Hospice; to the contrary, genuine appreciation is voiced to everyone for their unique contribution to the overall environment and patient experience. 

Often, we are told by nursing staff and others how grateful they are for our presence on the unit.  Truth be told, I feel immense gratitude to be able to work with Victoria Hospice and observe these amazing individuals do such incredible work. 

On a day-to-day basis, I advocate for the building of respectful workplace environments and the cultivation of simple kindness in the workplace.  Victoria Hospice is proof to me that this “goal” can become a reality.

As my holiday gift to all of you, I have made a monetary donation to Victoria Hospice to recognize their gift to so many others.

All the best in 2017.

- Marli Rusen

To learn more about Victoria Hospice visit:



MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “Over the years, Marli has provided our Facilities group with helpful support and guidance on a number of workplace issues. Marli has delivered practical Respectful Workplace and Performance Management training to our supervisors and managers...
    Pete Sabo
  • “Marli has worked with the CRD at many levels.  She has delivered Respectful Workplace training to all staff (front-line employees and management) for several years.  Marli also has designed and delivered customized training sessions for...
    Sarah Hood
  • “During my time as Vernon Fire Chief, I had the opportunity to work closely with Marli Rusen. The human resource & labour issues we worked on varied from individual performance management to cultural transformation in Union &...
    Jeff Carlisle
  • “We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work.  Marli has provided our staff with training on a variety of workplace topics and she is an...
    Lori Rilkoff
  • “All staff should receive this training!  Marli Rusen did an outstanding job in presenting this workshop.  Marli was clear, concise, gave good examples. To sit through a virtual 3.5 hour session is difficult and Marli kept me engaged and...
    Ministry of Social Development and Social Innovation


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