Addressing Conflict blog posts

We Need to ACT Now … or Do We?

The Importance of “Triaging” Your Next Workplace Complaint In today’s workplaces, leaders often receive – with great emotion – a complaint about “something that has happened” in their organization, along with a demand for specific and immediate...

A Disheartening Week in Social Media: Reflections on Computer Courage

Much of my work on workplace respect focuses on the “how” of communication – how we speak to each other, how we speak about each other and how we treat each other as human beings, regardless of our position on the organizational chart, seniority...

The ABCs (and Ds and Es) of Effective Performance Management

Browse the aisles of any library or bookstore and you will encounter many leadership/management books containing complex theories and innovative ideas on transformative leadership; the essential characteristics of an effective leader; and so on....

They're Counting the Days before He Leaves on Vacation

Summer vacation is a time when most staff look forward to taking a break from work.  In workplaces infused with conflict, many staff members are equally excited when others take time off, particularly those who cause day-to-day stress and tension in...

Welcome To My New Site

Welcome to my re-vamped website!  We have done an "extreme" make-over and I am very pleased with the results. Thanks so much to Deck Fifty Design and Redbird Communications for their incredible creativity, insights and support. This website is an...

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “Marli has worked with the CRD at many levels.  She has delivered Respectful Workplace training to all staff (front-line employees and management) for several years.  Marli also has designed and delivered customized training sessions for...
    Sarah Hood
  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “Fast paced, relevant information. The use of actual examples to illustrate scenarios and circumstances was very effective. I enjoyed the 'realistic positivity' of the information presented - meaning, it was empowering to know you can do a lot...
    Ministry of Social Development and Social Innovation
  • “During my time as Vernon Fire Chief, I had the opportunity to work closely with Marli Rusen. The human resource & labour issues we worked on varied from individual performance management to cultural transformation in Union &...
    Jeff Carlisle
  • “I was fortunate enough to take Marli's course, "Resolving Conflict: Understanding Our Role in Creating and Maintaining an Inclusive and Respectful Environment". Her knowledge, enthusiasm and passion were obvious from the first few words she...
    Julie Filgate

Blog

How To Avoid These Three Common Myths Regarding Workplace Harassment

No one said being a modern workplace leader would be easy. And from what I’m seeing on the frontlines with my clients, there are three, commonly held...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!