Addressing Conflict blog posts

We Need to ACT Now … or Do We?

The Importance of “Triaging” Your Next Workplace Complaint In today’s workplaces, leaders often receive – with great emotion – a complaint about “something that has happened” in their organization, along with a demand for specific and immediate...

A Disheartening Week in Social Media: Reflections on Computer Courage

Much of my work on workplace respect focuses on the “how” of communication – how we speak to each other, how we speak about each other and how we treat each other as human beings, regardless of our position on the organizational chart, seniority...

The ABCs (and Ds and Es) of Effective Performance Management

Browse the aisles of any library or bookstore and you will encounter many leadership/management books containing complex theories and innovative ideas on transformative leadership; the essential characteristics of an effective leader; and so on....

They're Counting the Days before He Leaves on Vacation

Summer vacation is a time when most staff look forward to taking a break from work.  In workplaces infused with conflict, many staff members are equally excited when others take time off, particularly those who cause day-to-day stress and tension in...

Welcome To My New Site

Welcome to my re-vamped website!  We have done an "extreme" make-over and I am very pleased with the results. Thanks so much to Deck Fifty Design and Redbird Communications for their incredible creativity, insights and support. This website is an...

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “I am one of the staff who had the privilege of being able to speak with Marli as part of her “team review and rebuilding” for our organization. I am writing to say how much I appreciate Marli’s work and professional approach. Her feedback and...
    Anonymous
  • “All staff should receive this training!  Marli Rusen did an outstanding job in presenting this workshop.  Marli was clear, concise, gave good examples. To sit through a virtual 3.5 hour session is difficult and Marli kept me engaged and...
    Ministry of Social Development and Social Innovation
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
    Wardens
  • “Wonderful presenter. Totally relevant to my work situation. Also fantastic tips to pass on to students getting ready for workplace. They loved the information I was able to pass along. The information was delivered in a clear, interesting,...
    Vancouver Community College
  • “Marli has delivered a number of workshops on Performance Management/Workplace Conflict to our management teams throughout Vancouver Island. In a formal evaluation of a recent session, 100% of the participants indicated that their performance...
    Deborah Edwards

Blog

Leader As Influencer? Without a Doubt

Recently, there is a lot of talk about “influencers” in our communities – those with sufficient power, presence or persuasion to affect the decisions...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!