conflict management blog posts

We Need to ACT Now … or Do We?

The Importance of “Triaging” Your Next Workplace Complaint In today’s workplaces, leaders often receive – with great emotion – a complaint about “something that has happened” in their organization, along with a demand for specific and immediate...

It’s a Jungle out There: What’s Been Lost in the Debate about Amazon

On August 15, 2015, the New York Times published an extensive article on the work environment at Amazon.  The article, based on numerous interviews with a number of named sources, both current and former employees, described Amazon as a ‘bruising’...

Worksafe BC says "Prevent Workplace Bullying" but How?

The Legal Requirement to Prevent/Minimize Bullying On November 1, 2013, Worksafe BC published policies in which employers are mandated to "prevent or otherwise minimize, workplace bullying and harassment."  Supervisors and employees are expected to...

Management Matters is now MFR Resolutions - Focusing on Solutions for Everyone

We are excited to announce that effective December 1, 2013, Management Matters will be operating as MFR Resolutions Consulting.  As part of this change, we are broadening our focus to include support and resolutions for everyone and anyone involved...

Let Early Resolution Be Your New Year's Resolution

Happy 2013 everyone!   Given that this is the last week in January, I have a brief window of opportunity to discuss the New Year with you.  Once February comes, we are on to Valentine's Day ... and that's a subject for an entirely different blog (I'...

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “Marli has delivered a number of workshops on Performance Management/Workplace Conflict to our management teams throughout Vancouver Island. In a formal evaluation of a recent session, 100% of the participants indicated that their performance...
    Deborah Edwards
  • “I am one of the staff who had the privilege of being able to speak with Marli as part of her “team review and rebuilding” for our organization. I am writing to say how much I appreciate Marli’s work and professional approach. Her feedback and...
    Anonymous
  • “We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work.  Marli has provided our staff with training on a variety of workplace topics and she is an...
    Lori Rilkoff
  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “Marli has a highly engaging facilitator approach with an adult learning focus style that keeps learners or participants connected to her. Marli has further demonstrated her passion for success throughout her engaging style and continues to...
    Francis N. Garwe

Blog

Leader As Influencer? Without a Doubt

Recently, there is a lot of talk about “influencers” in our communities – those with sufficient power, presence or persuasion to affect the decisions...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!