conflict management blog posts

We Need to ACT Now … or Do We?

The Importance of “Triaging” Your Next Workplace Complaint In today’s workplaces, leaders often receive – with great emotion – a complaint about “something that has happened” in their organization, along with a demand for specific and immediate...

It’s a Jungle out There: What’s Been Lost in the Debate about Amazon

On August 15, 2015, the New York Times published an extensive article on the work environment at Amazon.  The article, based on numerous interviews with a number of named sources, both current and former employees, described Amazon as a ‘bruising’...

Worksafe BC says "Prevent Workplace Bullying" but How?

The Legal Requirement to Prevent/Minimize Bullying On November 1, 2013, Worksafe BC published policies in which employers are mandated to "prevent or otherwise minimize, workplace bullying and harassment."  Supervisors and employees are expected to...

Management Matters is now MFR Resolutions - Focusing on Solutions for Everyone

We are excited to announce that effective December 1, 2013, Management Matters will be operating as MFR Resolutions Consulting.  As part of this change, we are broadening our focus to include support and resolutions for everyone and anyone involved...

Let Early Resolution Be Your New Year's Resolution

Happy 2013 everyone!   Given that this is the last week in January, I have a brief window of opportunity to discuss the New Year with you.  Once February comes, we are on to Valentine's Day ... and that's a subject for an entirely different blog (I'...

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “Ms. Rusen conducted third party investigations for the School District and was also retained to resolve numerous and complex workplace conflict issues. Ms. Rusen quickly gained the respect of both union and managerial personnel which enabled...
    Robert Flood
  • “I am one of the staff who had the privilege of being able to speak with Marli as part of her “team review and rebuilding” for our organization. I am writing to say how much I appreciate Marli’s work and professional approach. Her feedback and...
    Anonymous
  • “Over the years, Marli has provided our Facilities group with helpful support and guidance on a number of workplace issues. Marli has delivered practical Respectful Workplace and Performance Management training to our supervisors and managers...
    Pete Sabo
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
    Wardens
  • “ The seminar 'How to Performance Manage Conflict Out of the Workplace' was the most powerful seminar that I have  attended. Marli facilitates the information with powerful real life examples, vast experience in the field along with being...
    Greg Scott

Blog

How To Avoid These Three Common Myths Regarding Workplace Harassment

No one said being a modern workplace leader would be easy. And from what I’m seeing on the frontlines with my clients, there are three, commonly held...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!