Blog

It’s a Jungle out There: What’s Been Lost in the Debate about Amazon

On August 15, 2015, the New York Times published an extensive article on the work environment at Amazon.  The article, based on numerous interviews with a number of named sources, both current and former employees, described Amazon as a ‘bruising’...

"Glass Half Empty or Half Full"? It’s A Matter of Perspective

Everywhere we go, if we look closely enough, we learn about respect.   Even on the exercise mat. The other day, I was at our local gym at the same time as a seniors’ exercise class.  We were all on the mat together. Within the first 10 minutes, an...

Flip Chart Marli is now on Social Media

Many of you have taken my low tech (yet highly engaging) workshops on workplace respect, effective leadership and workplace accountability.  All of you know that I am addicted to flip charts, white boards and markers. Especially the markers. Despite...

The Lawsuit's Over - but the "Teachable Moments" are Alive and Well

Recently, I learned that the civil lawsuit against me is being withdrawn, with a full release, no findings of liability against me and no monies paid by me to achieve this positive outcome. While this is great news, it is not likely to be picked up...

When Will It Stop?

Workplace investigators are often asked to investigate complex cases in which one individual makes serious allegations against another, where no witnesses are present.  It is an independent investigator’s role (and legal responsibility) to...

Human Resources "in the Mirror": Reflections and Resolutions

The following post was published in HRMA's HRVoice.org on January 19, 2015: I recently developed a six step “Mirror Method” to effectively monitor, review and remedy dysfunctional workplace behaviour. I call it the “Mirror Method” because I...

Let’s call it "Anti- Mean" Day: a new perspective on Anti-Bullying

In honour of Anti-Bullying Day on February 26th, I am writing to advance what - on its face – should be a simple proposition. No one has the “right” to be mean. Let’s move beyond the technicalities surrounding the definitions of “bullying” and “...

Worksafe BC says "Prevent Workplace Bullying" but How?

The Legal Requirement to Prevent/Minimize Bullying On November 1, 2013, Worksafe BC published policies in which employers are mandated to "prevent or otherwise minimize, workplace bullying and harassment."  Supervisors and employees are expected to...

Management Matters is now MFR Resolutions - Focusing on Solutions for Everyone

We are excited to announce that effective December 1, 2013, Management Matters will be operating as MFR Resolutions Consulting.  As part of this change, we are broadening our focus to include support and resolutions for everyone and anyone involved...

Sharpen Your Pencils: WorkSafe BC has Finalized its Mandatory Policies on Bullying and Harassment

Recently, WorkSafe BC announced that, following months of consultation with stakeholders, its Board has approved three policies pertaining to workplace bullying:  one specific for employers, one specific for supervisors and one specific for workers...

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MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
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Testimonials

  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
    Wardens
  • “Marli has worked with the CRD at many levels.  She has delivered Respectful Workplace training to all staff (front-line employees and management) for several years.  Marli also has designed and delivered customized training sessions for...
    Sarah Hood
  • “In both the Prince George and Sooke School Districts, I have relied upon Marli’s expertise and intuitive understanding of legal and relational issues to settle difficult and sensitive disputes. Overall, Marli’s business /management acumen is...
    Dan Haley
  • “Marli Rusen provided comprehensive and practical training to supervisors and managers on Effectively Managing Workplace Conflict.  Feedback from staff who attended included the following comments: Marli was engaging, had a dynamic style and...
    Steve DiCastri
  • “We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work.  Marli has provided our staff with training on a variety of workplace topics and she is an...
    Lori Rilkoff

Blog

Leader As Influencer? Without a Doubt

Recently, there is a lot of talk about “influencers” in our communities – those with sufficient power, presence or persuasion to affect the decisions...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!