“He’s a Bully - Fire Him!” – The Importance of Objectivity in Assessing Workplace Conflict

A common pitfall in managing workplace conflict is reacting to employee’s claims rather than responding to the overall situation.  In an attempt to address matters quickly, supervisors/managers “act” on the basis of one employee’s perception of...

The ABCs (and Ds and Es) of Effective Performance Management

Browse the aisles of any library or bookstore and you will encounter many leadership/management books containing complex theories and innovative ideas on transformative leadership; the essential characteristics of an effective leader; and so on....

They're Counting the Days before He Leaves on Vacation

Summer vacation is a time when most staff look forward to taking a break from work.  In workplaces infused with conflict, many staff members are equally excited when others take time off, particularly those who cause day-to-day stress and tension in...

Welcome To My New Site

Welcome to my re-vamped website!  We have done an "extreme" make-over and I am very pleased with the results. Thanks so much to Deck Fifty Design and Redbird Communications for their incredible creativity, insights and support. This website is an...


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MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “Over the years, Marli has provided our Facilities group with helpful support and guidance on a number of workplace issues. Marli has delivered practical Respectful Workplace and Performance Management training to our supervisors and managers...
    Pete Sabo
  • “Testimonials from the 2016 Employment Law Conference, hosted by Continuing Legal Education of British Columbia, held on May 5-6, 2016. Marli’s topic: “Leveling the Playing Field or Destroying the Turf? The Significant Role of Legal Counsel in...
    Continuing Legal Education of British Columbia
  • “Marli has worked with the CRD at many levels.  She has delivered Respectful Workplace training to all staff (front-line employees and management) for several years.  Marli also has designed and delivered customized training sessions for...
    Sarah Hood
  • “I am a civil and criminal litigator who has practiced in British Columbia for many years. I spent the last two days viewing the archived version of the 2015 Employment Law Conference at which Marli gave a presentation on workplace...
  • “These workshops are always extremely well received. In all of these situations, the Management team has asked that she return for follow-up presentations. Marli has the rare ability to provide the solid legal foundation for her instructions...
    E. Anne Laurie


How To Avoid These Three Common Myths Regarding Workplace Harassment

No one said being a modern workplace leader would be easy. And from what I’m seeing on the frontlines with my clients, there are three, commonly held...

The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!