Individualized Consultations: Creating the Road-Map

Marli RusenWorkplace conflict and dysfunctional team dynamics involve humans, not robots. A one-size-fits-all approach often results in misdiagnosis of workplace conflict, dissatisfied staff and resolutions that fail to resolve anything. 

Courts and third party tribunals have criticized management and unions for failing to approach and resolve complex workplace dynamics on an individualized basis.

For these reasons, it is important for the parties to resolve workplace conflict based upon the facts with which they are faced and the unique personalities within the team, not in accordance with a standard one-size-fits-all formula. 

Managers, supervisors and union representatives who actively engage with staff and genuinely work to understand and resolve specific conflicts in creative and progressive ways are true leaders. 

In order to support individuals, unions and management with this process, Marli works directly with parties either in-person or on the phone, to help design individualized "road-maps".  Individualized road-maps often address the following issues:

  • requests and remedies for complex workplace accommodations;
  • joint resolutions related to substance abuse intervention and monitoring;
  • joint management of suspected or disclosed mental health issues; and
  • joint return to work processes.


MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “I am one of the staff who had the privilege of being able to speak with Marli as part of her “team review and rebuilding” for our organization. I am writing to say how much I appreciate Marli’s work and professional approach. Her feedback and...
  • “ The seminar 'How to Performance Manage Conflict Out of the Workplace' was the most powerful seminar that I have  attended. Marli facilitates the information with powerful real life examples, vast experience in the field along with being...
    Greg Scott
  • “During my time as Vernon Fire Chief, I had the opportunity to work closely with Marli Rusen. The human resource & labour issues we worked on varied from individual performance management to cultural transformation in Union &...
    Jeff Carlisle
  • “I am a civil and criminal litigator who has practiced in British Columbia for many years. I spent the last two days viewing the archived version of the 2015 Employment Law Conference at which Marli gave a presentation on workplace...
  • “Ms. Rusen conducted third party investigations for the School District and was also retained to resolve numerous and complex workplace conflict issues. Ms. Rusen quickly gained the respect of both union and managerial personnel which enabled...
    Robert Flood


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The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!