Workplace conflict and dysfunctional team dynamics involve humans, not robots. A one-size-fits-all approach often results in misdiagnosis of workplace conflict, dissatisfied staff and resolutions that fail to resolve anything.
Courts and third party tribunals have criticized management and unions for failing to approach and resolve complex workplace dynamics on an individualized basis.
For these reasons, it is important for the parties to resolve workplace conflict based upon the facts with which they are faced and the unique personalities within the team, not in accordance with a standard one-size-fits-all formula.
Managers, supervisors and union representatives who actively engage with staff and genuinely work to understand and resolve specific conflicts in creative and progressive ways are true leaders.
In order to support individuals, unions and management with this process, Marli works directly with parties either in-person or on the phone, to help design individualized "road-maps". Individualized road-maps often address the following issues:
- requests and remedies for complex workplace accommodations;
- joint resolutions related to substance abuse intervention and monitoring;
- joint management of suspected or disclosed mental health issues; and
- joint return to work processes.