Mediations and Facilitations

Marli RusenEarly, Informal Conflict Resolution

Any successful conflict management program focuses on early and informal resolution of workplace conflict.

Often such resolution involves facilitating open, direct discussion between those employees who are directly involved in the conflict. Through this discussion, the employees arrive at a mutually acceptable resolution.

With team-based conflict, it is often necessary to assemble the group to have a "safe" discussion with a third party to ensure concerns are aired in a respectful and balanced manner.

To assist with this, Marli can:

  • Act as a third party mediator to support employees in having confidential and respectful discussions and help guide them toward an early, effective and practical resolution; or
  • Coach managers, supervisors and union representatives on how to facilitate this process directly (either as mediators or as "supports" during the mediation).

In circumstances where a team is involved in the dysfunction, Marli can facilitate a meeting to help manage the discussions and assist individuals in the resolution of their ongoing issues.  The "team" may be a group of employees, managers, Board members or union officials.


In circumstances where conflict cannot be resolved informally, formal workplace investigations must be conducted. 

Following such investigations, all employees, including "bystanders", must learn to work together and overcome the rumours, gossip, "camps" and other issues that commonly arise as part of conflict or during the course of the its "resolution", either through a formal investigation or litigation.

Marli offers mediations, facilitations and team building sessions to assist with the resolution of post-investigation issues, including return-to-work plans, restoration of team harmony and development of "conflict prevention" protocols.


MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “Marli has worked with the CRD at many levels.  She has delivered Respectful Workplace training to all staff (front-line employees and management) for several years.  Marli also has designed and delivered customized training sessions for...
    Sarah Hood
  • “These workshops are always extremely well received. In all of these situations, the Management team has asked that she return for follow-up presentations. Marli has the rare ability to provide the solid legal foundation for her instructions...
    E. Anne Laurie
  • “ The seminar 'How to Performance Manage Conflict Out of the Workplace' was the most powerful seminar that I have  attended. Marli facilitates the information with powerful real life examples, vast experience in the field along with being...
    Greg Scott
  • “Testimonials from the 2016 Employment Law Conference, hosted by Continuing Legal Education of British Columbia, held on May 5-6, 2016. Marli’s topic: “Leveling the Playing Field or Destroying the Turf? The Significant Role of Legal Counsel in...
    Continuing Legal Education of British Columbia
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...


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