Mediations and Facilitations

Marli RusenEarly, Informal Conflict Resolution

Any successful conflict management program focuses on early and informal resolution of workplace conflict.

Often such resolution involves facilitating open, direct discussion between those employees who are directly involved in the conflict. Through this discussion, the employees arrive at a mutually acceptable resolution.

With team-based conflict, it is often necessary to assemble the group to have a "safe" discussion with a third party to ensure concerns are aired in a respectful and balanced manner.

To assist with this, Marli can:

  • Act as a third party mediator to support employees in having confidential and respectful discussions and help guide them toward an early, effective and practical resolution; or
  • Coach managers, supervisors and union representatives on how to facilitate this process directly (either as mediators or as "supports" during the mediation).

In circumstances where a team is involved in the dysfunction, Marli can facilitate a meeting to help manage the discussions and assist individuals in the resolution of their ongoing issues.  The "team" may be a group of employees, managers, Board members or union officials.


In circumstances where conflict cannot be resolved informally, formal workplace investigations must be conducted. 

Following such investigations, all employees, including "bystanders", must learn to work together and overcome the rumours, gossip, "camps" and other issues that commonly arise as part of conflict or during the course of the its "resolution", either through a formal investigation or litigation.

Marli offers mediations, facilitations and team building sessions to assist with the resolution of post-investigation issues, including return-to-work plans, restoration of team harmony and development of "conflict prevention" protocols.


MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6


  • “We have had the pleasure of working with Marli Rusen for many years and have been extremely pleased with the professionalism she brings to her work.  Marli has provided our staff with training on a variety of workplace topics and she is an...
    Lori Rilkoff
  • “My school district engaged Ms. Rusen to undertake third party investigations; as well, we used her services to help mediate some delicate staffing issues and to provide staff training. Ms. Rusen's investigative and analytical skills proved...
    Michael Munro
  • “Marli delivered a number of sessions on 'How to Manage Conflict out of the Workplace' to front-line supervisors, managers and the leadership team of BC Corrections. We received positive feedback in response to this training including the...
  • “Testimonials from the 2016 Employment Law Conference, hosted by Continuing Legal Education of British Columbia, held on May 5-6, 2016. Marli’s topic: “Leveling the Playing Field or Destroying the Turf? The Significant Role of Legal Counsel in...
    Continuing Legal Education of British Columbia
  • “Marli has delivered a number of workshops on Performance Management/Workplace Conflict to our management teams throughout Vancouver Island. In a formal evaluation of a recent session, 100% of the participants indicated that their performance...
    Deborah Edwards


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The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!