Training for Union Representatives/Shop Stewards
One of the most complex issues for union representatives to address is interpersonal conflict, bullying and harassment amongst team members or between specific employees and their team leaders or managers.
No employee – at any level of the organization - enjoys coming to work if they – or those around them - are entrenched in drama and dysfunction. In fact, the most common complaints about unhealthy organizations stem from dysfunctional interpersonal and team dynamics.
One “challenging” colleague, leader, client or customer – who behaves and communicates with little consideration for those around them – creates disruption and disharmony for many others. Day-to-day conflict results in destructive gossip, sick leave, low morale and disengagement amongst those who are involved in the dysfunction directly or are bystanders who must deal with the fallout including the ongoing pressure to “take sides”.
Many human rights, anti-discrimination and health and safety tribunals recognize the significant destructive effects of dysfunctional behaviour on the psychological health and safety of all individuals in the workplace. As a result, they have implemented clear expectations and directives on how everyone (including front line staff, supervisors and others) should act in order to build and sustain a culture of mutual respect.
Commonly, dysfunction continues because individuals, including union representatives, do not have the tools or education necessary to better understand and objectively evaluate the many layers of dysfunction that might be affecting the overall environment. During this workshop, Marli Rusen will provide practical advice and strategies to union representatives/shop stewards on steps they can – and should – take to more effectively respond to members’ complaints of workplace dysfunction and disrespect.
The union representative/shop steward workshop is a half day workshop: this allows for time for questions/answers. If there are no questions, participants will be given a brief “case scenario” to work through.
A full day workshop is also available with the addition of "applied scenarios". Marli will take union representatives through several scenarios to show them how to put the principles learned into practice.
Both the half and full day course can also be customized to meet the needs of your particular team or organization.