Where's the HELP Button for New Leaders? Right Here!

The Fundamentals in Leadership: Training for New Supervisors and Managers

All too often, supervisors and managers are hired into their positions based on their years of experience or expertise in a given field.  Most of the time, however, these individuals have had little or no training in leading teams, managing and implementing changes or holding individuals accountable. 

Despite this lack of training or experience, they are expected to immediately engage in these tasks.

Without training, leaders often “learn” to lead through “trial and error”:  the “errors”, however unintentional, commonly result in significant costs to organizations through:

  • lack of trust in the leader
  • lack of clear roles and responsibilities amongst the team
  • lack of transparency/ineffective communication
  • divisions between staff
  • decreased team morale and low productivity.

This results in increased sick leave, turnover, grievances and complaints. All of this can be avoided by giving leaders the right tools to make the right decisions.

In this one-day workshop, Marli will provide first time leaders (unionized/non-unionized supervisors, managers and otherwise) an overview of the fundamental skills needed to build and maintain productive, engaged and positive teams.

Marli will apply her background in law and leadership to offer a general overview of the following:

  • The 3 C’s associated with strong and persuasive leaders: consistency, consultation and communication.
  • The fundamentals to defensible decision making: documentation, communication, and escalation.
  • Implementing change – first, deciding when it is necessary, and then knowing how to do it properly.

Marli will work with the leaders through “applied scenarios” to show them how to put these principles into practice. This course can also be customized to meet the needs of your particular team or organization.

In addition to this one-day course, Marli offers leaders specific introductory half-day workshops on the following topics:

  • Human Rights in BC – including the duty to accommodate, returns to work and the role of doctors’ notes;
  • Attendance Management – what to ask and what to do in the face of excessive absenteeism;
  • Performance Management – in the “moment” and over time (including the preparation and delivery of probationary assessments and performance appraisals);
  • Personal, Racial and Sexual Harassment – what it is and why it must stop;
  • Building a Respectful Workplace and Responding to One that Isn’t

To learn more about the full or half-day workshops for New Leaders, please fill out our contact form or call us at 1. 877. 590. 8153.

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “We want to extend our sincere thanks to you for participating as a speaker at the Vancouver Human Rights and Accommodation Conference held at the Hyatt Regency Vancouver Hotel. Your rating as a speaker for the panel “Conducting Harassment...
    Lancaster House
  • “All staff should receive this training!  Marli Rusen did an outstanding job in presenting this workshop.  Marli was clear, concise, gave good examples. To sit through a virtual 3.5 hour session is difficult and Marli kept me engaged and...
    Ministry of Social Development and Social Innovation
  • “These workshops are always extremely well received. In all of these situations, the Management team has asked that she return for follow-up presentations. Marli has the rare ability to provide the solid legal foundation for her instructions...
    E. Anne Laurie
  • “During my time as Vernon Fire Chief, I had the opportunity to work closely with Marli Rusen. The human resource & labour issues we worked on varied from individual performance management to cultural transformation in Union &...
    Jeff Carlisle
  • “Marli Rusen provided our management team with an engaging refresher on legislative updates related to employers, and respectful workplace practices for employees. Given our organizational priority to be an employer of choice, the workshop was...
    Chad Rintoul

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The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!