Many complex workplace situations begin with the simplest of concerns – a one-off incident of poor attitude, missed deadlines, customer complaints, work errors, coworker disagreements, or otherwise.
These issues often become complex, positional and emotionally charged because we have allowed time to pass without bringing them to the attention of those involved in an early and informal manner.
The first step to any constructive conflict management – and a necessary ingredient for high performing teams - is to simply talk to the individual involved. As many supervisors know, this doesn’t in any way feel “simple” or straightforward. Many questions arise:
• How do I frame my message?
• How do I ensure the discussion is seen as fair and respectful?
• What if they become emotional? Tearful? Angry?
• What if they blame other team members? Or me as their supervisor?
• What if they say their behaviour is due to a medical condition? Or a family issue?
• What if they simply disagree with me?
• What if I am about to lose my patience or temper during the discussion?
During this workshop, Marli Rusen will give you a clear and practical framework to use when having challenging conversations. Marli will outline what it means to be a respectful speaker and listener and how to properly address any disrespect that might arise “in the moment”. Finally, Marli will give you an opportunity to practice your skills in a safe, open and non-judgmental setting.
This course is certified by the Environmental Operators Certification Program.
To learn more about this workshop, use our contact form or call us at 1.877.590.8153