We Need to Talk: How to Creatively Communicate Through Anything - Course for Leaders

Many complex workplace situations begin with the simplest of concerns – a one-off incident of poor attitude, missed deadlines, customer complaints, work errors, coworker disagreements, or otherwise. 

These issues often become complex, positional and emotionally charged because we have allowed time to pass without bringing them to the attention of those involved in an early and informal manner.

The first step to any constructive conflict management – and a necessary ingredient for high performing teams - is to simply talk to the individual involved.  As many supervisors know, this doesn’t in any way feel “simple” or straightforward.  Many questions arise:

• How do I frame my message?
• How do I ensure the discussion is seen as fair and respectful?
• What if they become emotional? Tearful? Angry?
• What if they blame other team members? Or me as their supervisor?
• What if they say their behaviour is due to a medical condition? Or a family issue?
• What if they simply disagree with me?
• What if I am about to lose my patience or temper during the discussion?

During this workshop, Marli Rusen will give you a clear and practical framework to use when having challenging conversations.  Marli will outline what it means to be a respectful speaker and listener and how to properly address any disrespect that might arise “in the moment”. Finally, Marli will give you an opportunity to practice your skills in a safe, open and non-judgmental setting.

This course is certified by the Environmental Operators Certification Program.

To learn more about this workshop, use our contact form or call us at 1.877.590.8153

Click here to view the course for all staff and employees.

Contact

MFR Resolutions
Marli Rusen
#301-1321 Blanshard Street
Victoria, BC  V8W 0B6
1-877-590-8153
email

Testimonials

  • “Marli has delivered a number of workshops on Performance Management/Workplace Conflict to our management teams throughout Vancouver Island. In a formal evaluation of a recent session, 100% of the participants indicated that their performance...
    Deborah Edwards
  • “I am one of the staff who had the privilege of being able to speak with Marli as part of her “team review and rebuilding” for our organization. I am writing to say how much I appreciate Marli’s work and professional approach. Her feedback and...
    Anonymous
  • “Wonderful presenter. Totally relevant to my work situation. Also fantastic tips to pass on to students getting ready for workplace. They loved the information I was able to pass along. The information was delivered in a clear, interesting,...
    Vancouver Community College
  • “Marli Rusen provided our management team with an engaging refresher on legislative updates related to employers, and respectful workplace practices for employees. Given our organizational priority to be an employer of choice, the workshop was...
    Chad Rintoul
  • “I am a civil and criminal litigator who has practiced in British Columbia for many years. I spent the last two days viewing the archived version of the 2015 Employment Law Conference at which Marli gave a presentation on workplace...
    M.N.R.

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The MIRROR Method

How To Resolve Workplace Conflict? Learn more about workshops and courses using Marli Rusen's MIRROR Method - 6 steps to building respectful workplaces that are practical & defensible! Click here!